A far better way to measure hospital patient satisfaction Not long ago, I spent a few days as a hospital inpatient. At the end of my stay, during the discharge process, a nurse handed me a patient satisfaction survey form and asked me to fill it out. I gave the unit a mixed review as, […]
Hospital policies make it tougher to get high-quality inpatient mental health Like many Americans, I have a family member with a major mental illness who sometimes needs inpatient hospital care. Because I have been a healthcare researcher and journalist for 25 years, I’m particularly well prepared to help him navigate the system and get him […]
What if a surgeon had complications or deaths in five out of the ten times she operated? Sounds like she’s a dangerous hack, doesn’t it? Well, maybe not. “What if that surgeon only saw the sickest patients, and the five that did well would be dead or dying without her skills?” I asked her. “Wouldn’t you rather see her than someone who can only handle easy cases?”